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When something goes wrong

The photos in the picker won't load

Updated Sep 2, 2026 1 min read 9 reads

Give it a moment first — a large album loads its thumbnails gradually and can look empty at first. If it stays blank:

  1. Close the window and reopen it.
  2. Reload the page.
  3. Check that the account is still connected under My connections.
  4. Try a different browser or a private window. If you clicked a tab for an account you have not connected, connect it first — an unconnected source has nothing to show.

Where to find it: Picture Selection.

Write to help@mysocialbook.com or through our contact form with a screenshot and the browser you are using.

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