Can I change or cancel my order after I've paid?

Write to help@mysocialbook.com with your order number as soon as you can, and we'll ask production whether the job can still be held. Everything depends on how far the order has travelled: a book that has only just been paid for can usually still be corrected, while one already sent to the printer often cannot be pulled back.

A delivery address or a name spelled wrong is the easiest thing to fix, and the quickest to become impossible — tell us the same day if you can. The cover type is different: hardcover and softcover are priced differently, so we cannot swap one for the other on an existing order.

If the order can be cancelled we refund it, and you are free to build the book again with the cover you wanted. If it has already gone to press we will tell you straight away rather than leave you waiting.

Where to find it: your cover choice is made under Options, before the book goes into your basket.