Order & Shipping

My discount code isn’t working — what should I do?If a discount shows on the website but disappears at checkout, it’s usually one of these:The promotion expired (offers a… Often read My tracking says delivered but I haven't received my bookA delivered scan means the carrier's driver recorded the parcel as handed over at your address, which is also what trigg… Some readers Can I change or cancel my order after I've paid?Write to help@mysocialbook.com with your order number as soon as you can, and we'll ask production whether the job can s… Some readers I forgot to use my discount code — can it still be applied to my order?A discount code is applied in the basket, before payment: you enter it at checkout and the amount updates straight away.… Some readers Where are your books printed and shipped from?We print in two places, and your delivery address decides which one. Books going to the USA or Canada are printed and sh… Some readers My tracking number shows no information — is my order lost?A tracking number that returns nothing usually doesn't mean your parcel is lost — it means the carrier hasn't registered… Some readers My book is on hold because Facebook or Instagram access expired. What do I do?Our system needs your permission to read your account until your book is printed. That permission gets revoked when you … Some readers I subscribed to the newsletter but didn't get my welcome discountWhen you sign up through the pop-up on our website, your welcome code is emailed to you as soon as your subscription is … Some readers My parcel was returned to sender — what happens now?When a courier cannot hand your parcel over in person, it is usually left at a nearby pickup point. Those points only ho… Some readers Can you reprint a book I ordered previously?In most cases, unfortunately not. Your PDF download link stays active for 1 month after you receive it, and we don't kee… Often read How to track my order?You can track your order anytime by visiting our tracking page and entering your order number or tracking code… Often read Can I rush my order?We print and ship all orders as quickly as possible, so we don't offer expedited printing. If you selected a slower ship… Often read My order hasn’t arrived — what should I do?If your book hasn’t arrived after the estimated delivery window, wait 1–2 extra days — delays can happen due to weather,… Some readers How long does delivery take?Delivery times below are total estimates — from the moment you order to delivery at your door (production + transit incl… Some readers How do I apply a discount code or gift card?At checkout, enter your discount code or gift card in the box on the right side of the screen. Make sure it's applied be… Often read Will I have to pay customs or import taxes?If you're outside the USA or Europe, your local customs authority may charge import duties or taxes. These charges are n… Often read Do you ship internationally?Yes, we ship worldwide! Just make sure your address is valid at checkout. Please note, we cannot deliver to PO Boxes, mi… Some readers My book arrived damaged — what now?We're so sorry! Please take photos of the damage and email them to help@mysocialbook.com, along with your order num… Often read What shipping methods do you offer?Shipping is added at checkout, on top of the price of the book. What you pay depends on where the parcel is going and ho… Often read There’s a printing issue in my bookPrinting issues are rare, but if you spot one, email help@mysocialbook.com with photos of the problem and your… Often read How do I use my MSB Points?Our MSB Points programme has been discontinued and is no longer available. Points earned under the programme also expire… Often read Add to Cart button not workingWe’re currently aware of an issue where clicking Add to Cart may not respond (nothing happens).Our technical team is act… Often read